Vibrant Illusions, provide stae of the art network services for in-house or offshore offices. Our experts provide services in Windows and Linux based operating systems.
Asterisk Installation
Asterisk Installation Service is fairly simple. However many users experience difficulties installing Asterisk due to many reasons such as hardware problems, operating system issues, prerequisites, lack of necessary packages to compile and install Asterisk, insufficient knowledge of linux operating system and packages installation, etc.
At Vibrant Illusions we offer complete Asterisk installation service including installation of prerequisites, necessary packages and all Asterisk packages such as zaptel, libpri, Asterisk, Asterisk addons and Asterisk sounds. We can install Asterisk on most of the unix like systems such as Linux, BSD and MacOSX. For those who don't want to use their own hardware, we offer hosted services as well such as hosted IP PBX, hosted Call center, etc. We can install Asterisk on your server remotely with all prerequisites and necessary packages. You just need to give us your server details, root access and relax. We will do Asterisk installation on your server within less time. A complete peace of mind service for customers.
Notes: We can do Asterisk installation on virtual servers as well but we do not recommend Asterisk installation on virtual servers.
Vicidial Installation, Configuration and Support Services
Vicidial is a full functional outbound and inbound call center solution. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.Vicidial has two main components:
- astGUIclient: The main GUI application, astGUIclient, is a set of AJAX scripts utilizing JavaScript and XMLHTTPRequest functions that work within a browser to give real-time information and functionality with just an internet browser on the client computer.
- Vicidial: Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configued by autodial level and connects dialed leads to agents when the call is answered.
Vicidial can be easily integrated with Asterisk regardless of the version of Asterisk.We have installed, configured and customized Vicidial. We can provide Vicidial installation, configuration, customization and support.
Vicidial has following features:
- Call clients in succession from a database through a web-client
- Script for the agent to read with fields like name, address, etc. filled-in
- Set a campaign to auto-dial and send live calls to available agents
- Dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Open a custom web page with user data from the call per campaign
- Autodial campaigns to start with a simple IVR then direct to agent
- Park the customer with custom music per campaign
- Send a dropped call to a voicemail box per campaign if no agent is available
- Set outbound CallerID per campaign
- Take inbound calls grabbing CallerID
- Function as an ACD for inbound and closer calls
- Have an agent take both inbound and outbound calls in one session(blended)
- Agents to log in remotely and have calls redirected to any phone number
- Start and stop recording an agent's calls at any time
- Automatically record all calls
- Call upto two other customer numbers for the same lead
- Schedule a callback with a customer as either any agent or agent specific
- Faster dispositioning of calls with agent key-binding (HotKeys)
- Add custom call dispositions per campaign
- Dialing with custom TimeZone restrictions including per state and per weekday
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Manual dial mode to preview leads before dialing
- Agents can log in remotely anywhere with just a phone and a web browser
- Multiple campaigns and lead-lists are possible
- Recycling of Busy calls at a specified interval without resetting a list
- Use custom database queries in campaign dialing
- Option of a drop timer with safe-harbor message for FTC compliance
- Internal DNC list can optionally be activated per campaign
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Set user levels and permissions for certain features
- Managers can listen-in on agent conversations
- Managers can enter conversations with agents and customers
- Web-based administration
